General Terms & conditions


These are the general terms and conditions of SUD|SUD BV, a private company incorporated under the laws of The Netherlands. SUD|SUD BV is located at Jacob van lennepkade 21-2, The Netherlands. Email: [email protected] Phone: +31 (0) 681085659. Registered with the Chamber of Commerce innr. 68027109. BTW (VAT) nummer: NL212901448B01. These terms & conditions apply to all purchases and sales agreements entered into by SUD SUD and its customers via the website SUD|SUD (""). By checking/ticking the box "I agree with the terms & conditions" you agree to the contents and their applicability to the agreement you enter into with SUD|SUD
Purchases in the web shop
You can place an order with Atelier SUD SUD ( by clicking on a desired item on the website, which will be placed in your 'shopping bag'.  You can then check the items in your "shopping bag" and make any necessary changes. Once the 'shopping bag' matches what you want to order, click the 'checkout' button. An electronic order form will be generated with a list of items in your shopping bag and requesting your personal & initial payment details. After completing the order form (including payment details) click "Continue" and you will be directed to a secure environment to complete the financial transaction. Your order is then complete. After processing your order, SUD|SUD (in principal) sends an e-mail to confirm receipt of your order. If a product is not in stock, we will contact you as soon as possible and refund the amount of the product. The purchase agreement is entered into with the email. The agreement is therefore deemed to have been concluded in The Netherlands. SUD|SUD reserves the right to refuse to process a transaction and/or refuse service to anyone, at any time and at its sole discretion. 
Prices and information about the website
The prices on the website include VAT. The total price indicated on the order and on the electronic order form is the price including shipping. Any and all customs or import duties and/or local taxes are the responsibility of the customer. Any such costs are not included in the price. Prices are subject to change at any time. Changes in prices do not affect the amount of tax payable in a purchase agreement as confirmed via email by SUD|SUD. Although all information relating to prices, specifications, etc. will be placed on the website with the utmost care, SUD|SUD does not guarantee its accuracy. SUD|SUD is not bound to deliver any orders that are based on incorrect information that was displayed on the website. There are certain links on the website that give access to websites and information that are operated and maintained by third parties. SUD|SUD has no control over these sites and does not accept any liability for their contents. 
Payments can be made by credit card or Ideal. By using a particular credit card (number) you confirm that the credit card being used is yours. The amount payable will be debited from your account when SUD|SUD accepts your order. All credit card holders are subject to validation checks and authorization by the card issuer. If the card issuer of your payment refuses to authorize the payment to SUD|SUD, we will postpone delivery and we will contact you. In that case SUD|SUD is not liable for any delay or non-delivery. Credit card details are processed through a SSL (Secure Socket Layer) connection. SUD|SUD is not liable for any use or abuse of the data by third parties.
SUD|SUD will do its utmost to deliver all purchases within five business days.SUD|SUD is not liable if the delivery takes place at a later date. SUD|SUD has the right to deliver up to thirty days after the order has been placed without consequences. Should the thirty-day limit be exceeded then the customer will receive written confirmation. The customer may cancel the order/contract at no charge. The customer will receive a refund as soon as possible, but no later than thirty days after the contract was terminated. Deliveries are made via POSTNL/DHL/UPS couriers. If the courier is unable to deliver your order on the first attempt he/she will leave a message, specifying information about when you can expect the second delivery attempt to be made. This process is repeated once before POSTNL/DHL/UPS contacts you to discuss your requirements in regards to delivery (e.g. send to another address, return to sender). SUD|SUD insures all items until the moment they are delivered to your address. Any complaints about the condition of the goods upon delivery (including missing parts) must be made to SUD|SUD by email, phone or in person at the address above no later than two business days after receipt of the goods.
All goods sold bySUD|SUD can be returned within fourteen business days after delivery. Cancellation automatically leads to the termination of the purchase agreement betweenSUD|SUD and the customer and hereby the customer is required to return the goods toSUD|SUD within seven business days of receipt of the goods. Returned goods which are returned after the specified period can be returned to the buyer without refund. All correctly returned products will be credited within 30 days either as a refund to the credit card of the original purchaser or to the bank account, excluding shipping costs. The shipment costs of return shall be borne by the buyer. To be entitled to a refund, the product must be returned in new, unused and unworn condition with the labels still attached and in the original packaging. New and unused means that it has no stains on the item and no wear or tear on the labels.  Any free items that were sent bySUD|SUD should also be returned. 
The return address is:
Jacob van Lennepkade 21-2
1054 ZE Amsterdam
The liability for the purchaser shall be limited to the amount of the purchase price. SUD|SUD is not liable for any loss of profit, goodwill or any other consequential damages.
Applicable law and jurisdiction
The laws of The Netherlands apply to these terms and conditions. Any dispute relating to a purchase and sale agreement, to which these conditions apply, shall be submitted exclusively to the court of 's-Hertogenbosch, unless SUD|SUD
chooses to bring this dispute before the competent court in the buyers place of residence.